PRODUCTS & SERVICES
PRODUCTS & SERVICES
ON-WATER TOWING ASSISTANCE
Keep your boaters safe and confident in your brand with Compass Marine’s on-water towing services. Compass Marine utilizes an extensive national network of commercial towing providers, marinas, and service centers, facilitating the entire on-water towing experience. From fielding tow requests to locating a service provider, dispatching the tow, and processing the claim, we've got you and your customers covered 100% of the way.
- Extensive national network of on-water towing partners
- 40+ year history of helping boaters in need
- Knowledgeable dispatchers familiar with all types of vessels
- 24/7/365 State-of-the-art response center
Customized On-water Assistance programs add substantial value to your current product and service offerings.
CLAIMS EXPEDITING
Provide a full-service experience for customers needing on-water assistance with Claims Support from Compass Marine Services. By eliminating additional processes like reimbursement requests and the need for lengthy third-party research, Compass Marine provides an efficient, one-stop solution to your towing program.
Additional service options for marine warranty and small claims processing are also available.
MEMBERSHIP SERVICES
Utilize Compass Marine to improve your member program. With 40+ years of experience operating and managing membership clubs for national companies, Compass Marine is your answer when it comes to enhancing or launching a member program for your company.
Call center support, marketing, advertising, member card design, production, and access to discount programs can all be managed by Compass Marine. Start making lasting impressions and lifelong customers by offering a membership program with true value.
SECURITY MONITORING
Add the human element to your existing GPS monitoring and security systems through Compass Marine’s 24/7 call center. Routing security breach notices to Compass Marine’s US-based representatives ensures the proper contacts or authorities are reached in the event your customers are unable to do so in a timely manner.
Custom processes strengthen your products’ performance by providing all the resources you need to operate a smoother and more efficient customer experience.
CUSTOMER SUPPORT
Anyone can answer a call, chat, or email - but it takes the right person to create a meaningful connection with the people you serve.
Compass Marine’s customer support programs are custom-designed to meet the specific needs of each client. For example, some boat manufacturers ask us to handle all of their customer service calls; some request support for their basic-level inquiries, freeing up time for their internal staff to focus on in-depth customer requests. Whether it’s 24/7 support, coverage for night and weekend calls, or a seasonal call campaign, Compass Marine has you covered.
- Custom scripts and training techniques
- Powerful AI and Marketing automation tools
- Innovative Customer Satisfaction Rating system
- 100% integration with client CRMs
Our flexibility and commitment to customer service make it easy for us to create affordable support programs while never sacrificing our hallmark of reliable quality.
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